Cancellation and Refund Policy

Cancellation timing is calculated from 00:00 Korean Standard Time (KST) on the service date. The following percentages apply to the payment amount eligible for refund.

• At least 8 days before the service date: 100%
• 4–7 days before the service date: 50%
• 2–3 days before the service date: 30%
• 1 day before or on the service date: 0%

If a flight or ferry is officially cancelled due to severe weather or another natural disaster, a 100% refund is provided after supporting evidence is submitted and verified.

How to request and receive a refund

1. Request cancellation or a refund through the cancellation/refund option in your booking confirmation page, the website enquiry channel, telephone, or the messenger used for your consultation. Provide your booking reference if available, service date and a way to contact you.
2. The refundable portion of the deposit under this policy is refunded within 7 days after receipt of the cancellation request, using the original payment method.
3. For card payments, the card issuer may take an additional 3–7 business days to reflect the refund after the payment is cancelled. The foreign-currency amount received may vary under the card issuer’s or payment provider’s exchange-rate and processing policies.

Contact

bjh7535@naver.com · +82 10-4009-7535