Terms of Service

1. Services and booking requests

Jetopia provides Jeju travel-planning enquiries, private driver tours and one-way transport booking requests. An enquiry or quote does not confirm a booking. Confirmation follows deposit payment and Jetopia’s checks of the booking details and vehicle and driver assignment.

2. Prices and payment

The final amount, deposit, payment method and balance are shown during booking. Unless otherwise stated, the payment currency is Korean won (KRW). Foreign-currency estimates are for reference; the actual charge may vary with the exchange rate applied by the payment provider or card issuer.

The remaining balance is, as a rule, paid in cash to the driver on the day of travel.

3. Cancellation and Refund Policy

Cancellation timing is calculated from 00:00 Korean Standard Time (KST) on the service date. The following percentages apply to the payment amount eligible for refund.

• At least 8 days before the service date: 100%
• 4–7 days before the service date: 50%
• 2–3 days before the service date: 30%
• 1 day before or on the service date: 0%

If a flight or ferry is officially cancelled due to severe weather or another natural disaster, a 100% refund is provided after supporting evidence is submitted and verified.

How to request and receive a refund

1. Request cancellation or a refund through the cancellation/refund option in your booking confirmation page, the website enquiry channel, telephone, or the messenger used for your consultation. Provide your booking reference if available, service date and a way to contact you.
2. The refundable portion of the deposit under this policy is refunded within 7 days after receipt of the cancellation request, using the original payment method.
3. For card payments, the card issuer may take an additional 3–7 business days to reflect the refund after the payment is cancelled. The foreign-currency amount received may vary under the card issuer’s or payment provider’s exchange-rate and processing policies.

Jetopia Membership Terms and Personal Information Processing Notice (Member Services)

Effective date: November 2, 2026 / Version: member-1.0

1. Operator

Jetopia (제토피아) · Representative: Baek Jin-ho (백진호) · 54-2 Yeonsa-gil, Jeju-si, Jeju Special Self-Governing Province (제주특별자치도 제주시 연사길 54-2)

Personal Information Protection Officer: Baek Jin-ho (백진호) · Contact: bjh7535@naver.com / 010-4009-7535

This notice applies to membership registration, login, and storage of World exploration records. For reservations, consultations, payments, and site usage analytics, please also consult the Privacy Policy at the bottom of the site.

2. Member Services

• You can register and log in using a Google, Kakao, or LINE account.
• Members can save their Jetopia World exploration records (badges and outfits) to their account and continue viewing them on another device.
• Reservations and consultations are available without registering as a member. Registration alone does not provide financial benefits.
• Children under 14 years of age cannot register as members.

3. Personal Information We Process

• The unique identifier sent by the login provider
• The email address verified by the provider (only if the provider sends it)
• Records of agreement to the terms (version and time), marketing communication preference (not selected by default)
• Selected site language, exploration records (badges and outfits), member authentication session information

We do not store passwords or social account access or refresh tokens. We do not collect card numbers or security codes through member services.

4. Purposes of Use

We use this information for member identification and login, storage of exploration records, account security (prevention of unauthorized logins and forged requests), and responding to inquiries. We send marketing information only to people who have separately consented.

Agreement to the membership terms is required, while consent to receive marketing communications is a separate, optional choice. Marketing communications are not selected by default, and you may use member services without consenting.

5. Retention Periods

We retain member information for the duration of the provision of member services. Upon membership withdrawal, we delete it without delay, except for the minimal separately retained records in Section 10 and records that must be retained by law. Member authentication sessions are deleted immediately upon withdrawal.

If records actually arise that are subject to retention obligations under e-commerce legislation, we retain them separately for the following periods.

• Records of contracts and withdrawal from contracts: 5 years
• Records of payments and supply of goods: 5 years
• Records of consumer complaints and dispute resolution: 3 years

Retention periods for reservation and consultation materials follow the separate Privacy Policy. Withdrawing from membership alone does not delete transaction records subject to statutory retention.

We do not merge accounts or link reservations solely because the email address is the same. Existing reservations are linked after a reservation verification process.

6. Disclosure to Third Parties

We do not disclose member information for third parties' independent purposes, except where separate consent has been obtained or there is a legal basis. Storage outsourcing necessary to operate the service and social login chosen by the user are explained in Section 7 below.

7. Outsourced Processing and Overseas Transfers

Jetopia uses the servers of the following company to store member information securely (outsourced storage).

• OpenAI, L.L.C. (United States): ChatGPT Sites site operation, server provision, and storage of member information. It uses the cloud of its subprocessor, Cloudflare, Inc. (United States).

Jetopia remains responsible for managing member information, and the service providers do not use it for purposes other than storage.

• Countries of storage and processing: Countries where data centers operated by OpenAI and Cloudflare are located (including the United States). The platform does not disclose the storage country for each site, so we cannot specify a particular country; we will update this when confirmed.
• Backup retention: Cloudflare, Inc. (United States) — Member information backups are retained for 30 days in private storage under Jetopia's account.
• Items transferred: Member information in Section 3 and the minimal separately retained records in Section 10
• Timing and method of transfer: Transferred and processed through encrypted communications during registration, login, and use of member features
• Purposes of use: Site operation, member authentication, storage of exploration records, and account security
• Retention periods: The periods in Sections 5 and 10
• Inquiries and requests to suspend processing regarding overseas transfers: Jetopia's contact details in Section 1

If you do not want overseas transfers, you may choose not to register or request membership withdrawal. In that case, it will be difficult to use member authentication and exploration record storage features. Reservations and consultations are available to non-members, but non-member services may also use the same hosting infrastructure, so this does not exclude all overseas processing.

We use the authentication service of the provider you select from Google, Kakao, and LINE. During authentication, authentication requests and related information are sent to the provider, and Jetopia receives a verified identifier and, if provided, a verified email address. We do not send exploration records to social login providers. Each provider's processing of its own account information follows that provider's Privacy Policy.

We do not send information to text message service providers solely because you register, log in, or save exploration records. Separate text message verification or reservation notifications are governed by the personal information notice for the relevant feature.

8. Cookies

We use security cookies to keep you logged in and prevent forged requests. You can disable them in your browser settings, but you may then be unable to log in.

Site usage analytics follow the Privacy Policy at the bottom of the site and the cookie settings. If analytics are enabled, visit information from member screens may also be processed. Analytics cookie settings and consent to receive marketing communications are separate.

9. User Rights

You may request access to, correction or deletion of, or suspension of processing of your information, or withdraw from membership, at any time.

You can withdraw through 'Withdraw from membership' on the account screen after verifying your identity and reviewing what will be deleted. You may also request withdrawal using the contact details in Section 1; we will process it without delay after the minimum necessary identity verification.

You can also disconnect your login provider in the settings of each provider (Google, Kakao, or LINE).

10. Membership Withdrawal and Minimal Record Retention

Upon withdrawal, we immediately delete member authentication sessions and deactivate the account. We delete the email address, original social login identifier, account badges, outfits and completed exploration records, selected language, and general membership consent records, and deselect marketing communications.

After withdrawal, only the following records are retained separately for their respective purposes and periods.

Records whose retention deadlines have passed are designated for automatic cleanup. Separately retained records are used only for their respective retention purposes.

Re-registering requires new login authentication and agreement to the terms. Exploration records from a deleted account are not automatically restored. World records stored separately in the browser are separate from account records and are not subject to automatic deletion.

Withdrawal from Jetopia does not mean deletion of your Google, Kakao, or LINE account itself or automatic disconnection from that provider.

11. Changes to the Terms

We announce changes on the site 7 days before they take effect, or 30 days in advance for changes unfavorable to members.

12. Inquiries and Disputes

Please use the contact details in Section 1. For reporting or consultation on personal information infringements, you may contact the Personal Information Infringement Report Center (118) or the Personal Information Dispute Mediation Committee (1833-6972).

If the translation differs from the Korean original, the Korean original prevails.

Korean original

Contact

bjh7535@naver.com · +82 10-4009-7535